Terms of Use

By visiting buttercupchina.co.uk website you are accepting and agreeing to the practices described below. Please read our Terms and Conditions (hereafter T&C’s), if you do not agree to be bound by these T&C’s you may not use or access buttercupchina.co.uk website.

“Product” means a product displayed for sale on our website; “Product Description” means that part of the website where certain Terms and Conditions in respect of the individual product are provided; “Buyer/ you/ your” means a person who purchase item(s) collectively; “We/us” means Buttercup China Ltd; “Party”, “Parties”, or “Us”, refers to both the customer and ourselves, or either the customer or ourselves.

1.1 When you place an order with us, you are making an offer to buy products from our website. We will send you an email that we have received your order. If you have not received an email within 48 hours, please do contact us to avoid any dissatisfaction. In the unlikely event that the products are no longer available, or that we have made pricing mistake, we will advise you of this. By placing an order with us, you agree to and accept these terms, as well as our Privacy Policy and the Terms and Conditions of website use.
1.2 Images of products on this website are for illustrative purpose only. We have made every effort to display as accurately as possible the color of our products that appear on this website. However, we cannot guarantee that your monitor’s display on any color will accurately reflect the color of the actual products.
1.3 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
1.4 If you have any questions about products we sell online or would like further information, please contact us by email info@buttercupchina.co.uk, our office opening hours are 10am-5pm.

All payments are due upon receipt. If a payment is not received or payment method is declined, forfeit the ownership of any products purchased. If no payment is received, no products will be shipped. We are not responsible for any health or safety concerns once the buyer has received the product. If any harm is incurred from the products purchased by the buyer, we share no responsibility.

A third party vendor has been contracted to perform your delivery services. Some areas may take longer to deliver due to the frequency of deliveries to the delivery address. We aim to dispatch products on the same day when the order was placed, however it may take up to 7 working days, depend on the time of the year. Shipping will be paid for by the buyer in the amount agreed at the time of the purchase. Shipping costs may be higher and subsequently will take longer if shipping internationally. If the product is damaged during shipping, we will not be held responsible.

4.1 If a product is of unsatisfactory quality, a written explanation is needed before the product may be considered for a refund. Buyer must take into account the description of the product before requesting a refund. If the product matches the description and the buyer unsatisfied, we will not be responsible for refund. The product cannot be returned or exchanged if it was tailor made or personalised.
4.2 Exchanges may be granted on a case-by-case basis. If the product has been damaged not during the transit, the buyer must comply with our request to supply proof of damage i.e. photograph attachment with clear view of damages made. We may require the product to be returned to us and the buyer must comply with this. Once we decided to issue a refund this will be completed within a reasonable time. The buyer is responsible with the postage cost and we will not reimburse the buyer with these cost.
Returns should be made to the address stated below:
Buttercup China,

Cartwright Estate,

Spring Garden Road,




Neither party shall be liable to the other for any failure to perform any obligations under any contract which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of the contract or contract entered into, nor which could have been reasonably foreseen. Any party of the same and shall use all reasonable endeavours to comply with the Terms and Conditions of any contract contained herein.

An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment. To cancel your order, you must tell us in writing – by letter, fax or e-mail but not by telephone. The buyer has seven working days to cancel the order and this will end seven working days from the day you received products. The buyer is responsible for the cost of returning goods.

We reserves the right to revise the Terms and Conditions of this contract at any time. Any such revision will be binding and effective immediately upon posting of the revised contract on our website. Your continued use of our site constitutes agreement to any revision of the terms and conditions of this contract. We aim to update our site regularly, and may change the content at any time.

8.1 This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use our website.
8.2 Unless otherwise stated, our and our licensors intellectual property rights and material on the website are reserved.
8.3 You may view, download for catching purposes only, and print pages from our website for your own personal use, subject to the following restrictions:
a) republish material from this website, this includes republication on another website;
b) sell, rent or otherwise sub-license material from the website;
c) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
d) edit or otherwise modify any material on the website
8.4 Whilst we endeavor to ensure that the information on this website is correct and up – to – date, we do not warrant its completeness or accuracy; nor do we commit to ensure that the website remains available or that the material on the website is kept up – to – date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
8.5 We may revise this disclaimer and the revised disclaimer will apply to the use of our website from the date of the publication of the revised disclaimer on our website.

Each provision of the T&C’s shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be applicable or unenforceable in any circumstances.

The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

If we think that your feedback is unfair and/or does not meet our data and/or does not represent the service/ product you received, we keep the right to remove it without prior notice.


One stop shop for mugs, gifts, and accessories great online range at good prices. The decorated products were lovely, credible skill and craftmanship.
Kevin Carey
Kevin Carey
Wish they did personalisation.
Pete Lallis
Pete Lallis
Plain and simple products which blend in to our space perfectly, whether it’s our country kitchen or a modern living room.
Asteras Transport Ltd
Asteras Transport Ltd
We bought some fine bone China items to use in our busy household, this is ever lasting with high usage.
Triantafyllia Markouli
Triantafyllia Markouli
Happy with the bespoke service as I could buy the white mugs, prints, and the finished product in a giftbox all from one place. Saves a lot of time!
Lovely range of mugs in different shapes and sizes. Something for everyone.
Live at Mgr
Live at Mgr
Easy to navigate online trade shop, we can purchase across categories and get it delivered.
Filenia Lalli
Filenia Lalli
Sampling, printing and production. We got our order timely. Very happy to recommend this company.
Victoria Engels
Victoria Engels
We used these items in our house, can also gift to friends.

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© 2024 Buttercup China Ltd – All rights reserved. Company Registered in England & Wales, Company number 06923707
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