Returns Policy

• You have 30 days from receipt of your order to make a return.
• Products must be returned unused and in the original condition they were received, with tags attached and in original packaging. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.
• Change of mind returns are not refunded the delivery charge.
• Refunds are processed via the original payment method. Please note that we do not offer exchanges. If you would like to make a replacement order, you can do so via our website.
• If your item was bought from a stockist, any returns must be made through them.
• If you would like to return a gift, you will need to ask the gift-giver for their order reference number, as well as the delivery postcode or email address associated with the order. Refunds must be made to the original method of payment.
• For larger parcels, please contact our Customer Experience Team to book a collection. Please note collections are chargeable, unless faulty.
• International returns are to be at your own cost.
• If your order arrives damaged, incorrect, not as described, or develops a fault, please contact our Customer Experience Team prior to returning the item.

We do not currently offer exchanges for UK or international orders.

Simply register your return and re-place a new order via our website. Please be aware that we do not currently offer free returns for international orders. International returns are to be at your own cost unless faulty.

Please note that if your order arrives damaged, incorrect, not as described, or develops a fault, please contact our Customer Experience Team. We do still process replacements where necessary, and may not require a return.

Unfortunately, we do not offer exchanges and we cannot offer cash refunds to a gift recipient for the returning products. Cash refunds can only be made to the original credit or debit card on which the gift was purchased.

Once received by our Returns Department, it can take up to 7 working days to fulfil your request.

Please email us straight away at info@buttercupchina.co.uk, with as much information as possible, including:

• Your order reference number
• The name of the item you did not receive
• The name of the item you received in error
• A clear photo of the incorrect item received

Once we've received the above information, we will be in touch to resolve the matter.

Do not return anything until we have advised you whether it is necessary or not to do so.

Please note that all claims for orders arriving with an incorrect item must be made within 7 days of the delivery date.

Please email  us straight away at info@buttercupchina.co.uk, with as much information as possible, including:

• Your order reference number
• The order reference number of the incorrect order received (on the outside label)
• A clear photo of the outside label on the incorrect order received

Please do not open the incorrect order. If opened by mistake, let us know.

Do not return anything until we have advised you of next steps.

Once we've received the above information, we will be in touch to resolve the matter.

We are very sorry to hear this.

If a fault develops, please email  us straight away at info@buttercupchina.co.uk, with as much information as possible, including:

• Your order reference number (if you cannot locate this, a bank statement will suffice)
• The name of the item(s) which has developed a fault
• A clear photo of the fault
• If relevant, the way the item(s) has been washed, dried and stored

Once we've received the above information, we can then discuss the fault with you and agree the best way forwards.

Please take extra care to read our product care guidelines for any specific care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.

We are extremely sorry to hear that your order was damaged on arrival.

Please email us straight away at info@buttercupchina.co.uk, with as much information as possible, including:

• Your order reference number
• The name and quantity of item(s) that was damaged or faulty
• A clear photo of the damage or fault

Once we've received the above information, we will be in touch to resolve the matter.

Do not return anything until we have advised you whether it is necessary or not to do so.

Please note that all claims for orders arriving with damaged items must be made within 7 days of the delivery date.

We are extremely sorry to hear that your order arrived incomplete.

Please ensure that none of the items were on pre-order, as these may be dispatched separately at a later date.

If you still appear to be missing something from your order and it isn't clear why, please  email  us straight away at info@buttercupchina.co.uk, with as much information as possible, including:

• Your order reference number
• The name of the item(s) missing from delivery

Once we've received the above information, we will be in touch to resolve the matter.

Please note that all claims for orders arriving with missing items must be made within 7 days of the delivery date.