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Frequently Asked Questions

General

HOW CAN I APPLY FOR A TRADE ACCOUNT?
I HAVE AN ENQUIRY ABOUT BESPOKE:
Please view the Bespoke section, this explains in detail the entire process. If you would like to submit designs for us to quote, please fill the Bespoke form & our team will be in touch.
HOW DID YOU GET MY DETAILS AND HOW DO I UNSUBSCRIBE?
I HAVE A GENERAL ENQUIRY/FEEDBACK, HOW DO I GET IN TOUCH?

Orders

CAN I AMEND MY ORDER?
WHAT IF THERE IS AN ERROR WITH MY ORDER?
ORDER LEADTIMES?
HOW CAN I PAY FOR MY ORDER?

Products

ARE YOUR PRODUCTS MICROWAVE AND DISHWASHER SAFE?
HOW DO I FIND THE MEASUREMENTS & CAPCPITY OF A PRODUCT?
DO YOU OFFER PACAKGING?

Delivery

WHAT COURIERS DO YOU USE?
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED, IF INTERNATIONAL?
CAN YOU SHIP INTERNATIONALLY?
HOW MUCH DOES DELIVERY COST?

Returns & Exchanges

WHAT IS YOUR RETURN/EXCHANGE POLICY?
MY ITEM IS BROKEN/DEFECTIVE, WHAT DO I DO?

Reviews

MARIA SARRI
MARIA SARRI
2023-01-20
One stop shop for mugs, gifts, and accessories great online range at good prices. The decorated products were lovely, credible skill and craftmanship.
Kevin Carey
Kevin Carey
2022-05-03
Wish they did personalisation.
Pete Lallis
Pete Lallis
2022-04-25
Plain and simple products which blend in to our space perfectly, whether it’s our country kitchen or a modern living room.
Asteras Transport Ltd
Asteras Transport Ltd
2022-04-25
We bought some fine bone China items to use in our busy household, this is ever lasting with high usage.
Triantafyllia Markouli
Triantafyllia Markouli
2022-04-25
Happy with the bespoke service as I could buy the white mugs, prints, and the finished product in a giftbox all from one place. Saves a lot of time!
PLP MUSIC UK
PLP MUSIC UK
2022-04-25
Lovely range of mugs in different shapes and sizes. Something for everyone.
Live at Mgr
Live at Mgr
2022-04-25
Easy to navigate online trade shop, we can purchase across categories and get it delivered.
Filenia Lalli
Filenia Lalli
2022-04-25
Sampling, printing and production. We got our order timely. Very happy to recommend this company.
Victoria Engels
Victoria Engels
2022-04-25
We used these items in our house, can also gift to friends.

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© 2024 Buttercup China Ltd – All rights reserved. Company Registered in England & Wales, Company number 06923707
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