Frequently Asked Questions

Please view the Trade section of our website and fill out the Trade Form, we will then get in touch with you.

We will always try to amend your order, however this is not guaranteed, once an order has reached the Packing & Dispatch stage. If you need to amend an order, please get in contact with us ASAP on info@buttercupchina.co.uk for retail orders & trade@buttercupchina.co.uk for trade orders stating your order no.

Please check the Product Care Guidelines. Our fine bone china items are dishwasher & microwave safe. We recommend when loading the dishwasher, the items are not touching each other, this prevent any risk of friction, not to overload or exceed a temperature of 40ºC (104ºF) when washing fine bone china in the dishwasher and use only the 'gentle,' 'short wash' or 'china and crystal' cycle. Use a very gentle detergent; some of the eco-detergents are a better choice than the stronger dishwashing powders and tablets. As soon as the wash water has drained away, there should be an immediate rinse cycle to flush away deposits of detergent, which will form a film if allowed to dry on the fine bone china. We do always advise, however, that it is best to wash fine bone china items by hand straight away and that scouring pads are not used.

We use DPD for UK orders & DHL & UPS for international orders.

Please send us an email on info@buttercupchina.co.uk detailing the items you would like to return/exchange. We would require the unwanted items to be sent back to us within 14 days of purchase, the items should be unused & in their original packing. It is advised that the proof of postage is kept on the chance there is a problem with the delivery. Once received in a suitable condition we will refund the cost of the product only or exchange, the delivery charge will be deducted.